Privacy Policy

Last updated: 2 October 2026

Proxim Ltd (“Proxim”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit proximltd.com, contact us, submit a project enquiry, become a client, or otherwise interact with our services.

1. Who we are

Proxim Ltd provides custom software development, AI and automation, mobile applications, web platforms, product design and ongoing engineering services.

Company: Proxim Ltd
Company number: 17310197
Registered in: England and Wales
Registered office: 486 Kingsway, Manchester M19 1QJ
Website: proximltd.com
Email: info@proximltd.com

For questions about this Privacy Policy or how we handle your personal data, contact us at info@proximltd.com.

2. Information we collect

Depending on how you interact with us, we may collect information including:

• your name;
• email address;
• telephone number;
• company or organisation name;
• project requirements;
• project budget or scope information;
• enquiry details;
• messages and communications you send to us;
• information relating to existing client projects;
• billing or business information where relevant; and
• technical information such as your IP address, browser type, device type and website usage information.

Please avoid submitting confidential or highly sensitive personal information through our general enquiry forms unless we have specifically asked you to provide it.

3. How we collect information

We may collect personal information when you:

• submit a contact or project enquiry form;
• email us;
• speak with us about a potential project;
• request a quotation or proposal;
• become a client;
• communicate with us during a project;
• use our website; or
• otherwise provide information directly to us.

Certain technical information may also be collected automatically through cookies, server logs and similar technologies.

4. How we use your information

We may use your personal information to:

• respond to enquiries;
• understand your project requirements;
• assess potential projects;
• prepare proposals, quotations and scopes of work;
• communicate with prospective and existing clients;
• enter into and manage client relationships;
• provide, maintain and support our services;
• manage projects and deliverables;
• process business and payment-related records;
• operate, maintain and secure our website;
• improve our website and services;
• maintain appropriate business records; and
• comply with legal, regulatory and accounting requirements.

We do not sell your personal data.

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following:

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

For example, this may apply when you request a proposal, engage Proxim for a project, or communicate with us regarding work we are carrying out for you.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

This may include:

• responding to business enquiries;
• managing relationships with prospective and existing clients;
• improving our website and services;
• protecting our systems and website from misuse or security threats; and
• managing and developing our business.

Legal obligation

We may process certain information where necessary to comply with legal, tax, accounting or regulatory obligations.

Consent

Where required, we may process information based on your consent.

This may include certain optional cookies, analytics technologies or electronic marketing communications.

Where we rely on consent, you may withdraw your consent at any time.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Strictly necessary cookies may be used where required for the website to function correctly, maintain security or remember your privacy choices.

Optional technologies, including analytics, functional or marketing cookies, will only be used where appropriate and subject to applicable consent requirements.

When you visit our website, you can use our cookie consent controls to:

• accept optional cookies;
• reject optional cookies; or
• customise your preferences.

You can change your cookie preferences at any time using the cookie preference control available on our website.

For more information, please read our Cookie Policy.

7. Sharing your information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

• website hosting providers;
• cloud infrastructure providers;
• email and communication providers;
• analytics providers;
• developers, designers or contractors working with us;
• payment, invoicing or accounting providers;
• professional advisers such as accountants or legal advisers; and
• regulators, courts, law enforcement agencies or other authorities where required by law.

Where appropriate, we require service providers to handle personal information securely and only for appropriate purposes.

We do not sell your personal data to third parties.

8. International transfers

Some of the technology or service providers we use may process or store personal data outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures required under applicable data protection law to ensure that it remains adequately protected.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, contractual and regulatory requirements.

Retention periods may vary depending on the type of information and our relationship with you.

For example:

• enquiry information may be retained for a reasonable period in case you contact us again;
• client and project information may be retained for the duration of our relationship and afterwards where reasonably required;
• contractual and financial records may be retained for the period required by applicable law; and
• information that is no longer required may be deleted, anonymised or securely disposed of.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include access controls, secure hosting, account security measures and appropriate restrictions on access to client information.

However, no internet-based system can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain types of processing;
• request transfer of certain information;
• withdraw your consent where we rely on consent; and
• complain about how your personal information is handled.

Some of these rights are subject to legal conditions and exceptions.

To exercise your rights, contact us at:

info@proximltd.com

We may need to verify your identity before responding to certain requests.

12. Complaints

If you have concerns about how we collect or use your personal information, please contact us first at:

info@proximltd.com

We will aim to address your concerns appropriately.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.

Further information is available at ico.org.uk.

13. Third-party websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of those third-party services.

We recommend reviewing their privacy policies before providing them with personal information.

14. Children’s privacy

Our services are primarily intended for businesses and professional users and are not directed specifically at children.

We do not knowingly seek to collect personal information from children through our general website.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal obligations.

The latest version will always be published on this page and the Last updated date will be changed accordingly.

16. Contact us

If you have questions about this Privacy Policy or the way we handle your personal information, contact:

Proxim Ltd
Company number: 17310197
Registered office: 486 Kingsway, Manchester M19 1QJ
Email: info@proximltd.com
Website: proximltd.com